The Advanced AI Agent is your 24/7 virtual sales and customer service expert, designed to transform how you interact with clients. This sophisticated AI engages with your clients in personalized, human-like conversations, offering instant support, acting as a knowledgeable business expert, and intelligently collecting valuable information.

(Goal: Dedicated 24/7 AI Sales Labor Replacement)

This plan is best for businesses needing to scale their sales pipeline without hiring staff. The goal is to deploy an Unlimited AI Voice Agent that works 24/7 to qualify leads, book appointments, and engage prospects via phone. This offers the lowest cost per call of any solution and guarantees you never miss a revenue opportunity again.

Personalized Conversational AI Agent Implementation: We integrate and configure a highly sophisticated AI agent into your digital channels. Unlike standard chatbots, this agent excels at natural, dynamic, and personalized conversations, understanding context and nuance in client interactions.

Human-Like & Business Expert Training: Your AI agent undergoes extensive, tailored training to reflect your brand's voice and become a comprehensive expert on all your business offerings, products, and services. This ensures it provides seamless, helpful, and truly "human-like" interactions around the clock.

Intelligent Information Collection: Designed with advanced data capture capabilities, the AI agent skillfully collects crucial information from client interactions (e.g., contact details, specific needs, preferences, lead qualification questions). This data is invaluable for personalized follow-ups and deeper client understanding.

24/7 Availability & Instant Support: The AI agent provides continuous support and engagement, ensuring your clients receive immediate assistance and accurate answers to their questions anytime, day or night. This significantly enhances customer satisfaction and frees your human team for more complex tasks.

Ongoing AI Optimization & Refinement: Our team continuously monitors your AI agent's performance, analyzes real-world interactions, and refines its knowledge base and conversational flows. This ensures maximum accuracy, effectiveness, and continuous improvement in all client engagements, keeping your AI cutting-edge.

01. AUTONOMOUS SCHEDULING LOGIC

Your Agent possesses the authority to manage your live calendar. Once a lead is qualified through strategic conversation, the Agent synchronizes the appointment directly into your scheduling environment (Calendly, GoHighLevel, or Private CRM). This ensures your books are filled in real-time without a single second of manual administrative labor.

02. INSTANT ENGAGEMENT & LEAD CONTINUITY

While the Agent provides unlimited call capacity, it acts as a high-speed "safety net" for your physical office. If a call is transferred to your human staff and remains unanswered, or if an inquiry requires immediate digital follow-up, the Agent’s "reflex" logic instantly initiates an SMS conversation. This ensures 100% lead engagement, securing patient loyalty even when your physical front desk is at capacity.

03. MANAGED COGNITIVE MATURITY

High-performance AI is not a static tool; it is a learning entity. Every AURUM Agent undergoes a mandatory 6-month optimization phase. During this period, our engineers perform weekly logic audits and "Brain Boosting" based on real-world interactions. This ensures the Agent’s intelligence matures to handle 100% of your specific business protocols with absolute accuracy.

BESPOKE WORKFLOW ENGINEERING

While our standard architecture handles 90% of clinic requirements, we offer custom logic orchestration for organizations with unique operational demands. If your firm requires specialized data synchronization or complex software integrations, these can be addressed during your Strategic Consultation.

This policy clarifies the difference between the ongoing maintenance included in your monthly fee and project work that requires a separate charge.

Ongoing Support (Included in Monthly Fee)

Performance Monitoring: We continuously monitor the Agent's uptime, response speed, and core function, addressing technical errors and simple bugs instantly.

Knowledge Updates: The Agent automatically incorporates data from your linked website, ensuring its answers reflect current content.

Minor Prompt Tuning: Small, non-structural adjustments to the Agent's language or tone (e.g., "be slightly more aggressive in sales") are included.

Major Rebuild Fee (Applies to Project Work)

Your monthly fee covers usage, but a large-scale change to the Agent's core intelligence requires project labor. This fee is charged to protect our time investment.

What Triggers the Fee: A Rebuild Fee is triggered by any request to:

Completely change the Agent’s core personality or voice model.

Request a full rewrite of the Agent’s logic or primary function (e.g., changing its role from "Sales Qualifier" to "Technical Support Expert").

Request an overhaul that requires 6 or more hours of custom prompt engineering and testing.

Tiered Fee Structure: The fee ensures fairness, as our time investment is substantial for these changes:

The First Agent Rebuild incurs a one-time upfront fee of €750.

Each subsequent major rebuild request will increase by €100 (€850 for the second, €950 for the third, and so on).

Transparency Guarantee: We will always provide a full scope of work and price estimate for your approval before billing any rebuild fee.

Step 1: Intelligence Mapping (Free) We define your AI’s custom logic by reviewing your FAQs, booking protocols, and company policies, ensuring your digital employee represents your brand with 100% accuracy.

Step 2: Project Implementation (€1,497) A one-time fee for the bespoke engineering of your AI Agent. This includes custom Large Language Model (LLM) training, natural language voice architecture, and seamless calendar integration.

Step 3: Managed Intelligence (€997/Month) 24/7 active service. Your monthly fee covers high-performance AI processing power, continuous logic updates, and dedicated technical support to maintain peak accuracy. 6-Month Minimum Commitment Required.